Joe Hill

Founder · Portland, TN

• Founded and run solo a subscription SaaS that searches job openings overnight with real browser automation and delivers three tailored application packages per customer at 7 AM. The customer reviews and submits; nothing auto-applies.
• Built a nightly multi-agent pipeline across three model providers, with routing tuned by blind benchmarks and QA gates that assume agents make mistakes.
• Run the business with scheduled AI agents: monitoring, weekly code review, bug fixes, support triage and reporting.
• Public retail launch August 2026.

Systems Administrator (2016), Systems Engineer (2019), Senior Infrastructure & Cloud Engineer (2026) · Remote

• Own uptime and platform direction for a hybrid on-prem and Azure SaaS platform (Windows, SQL Server, IIS, Redis, RabbitMQ) inside a SOC 2 Type II program. Wrote the department's AI setup standard and run AI tool intake.
• Designed the company's first controlled lane for an AI agent on infrastructure: credential-bound SSH, a seven-verb gatekeeper, a non-production allowlist, audit log and operator-cleared cooldown. Leadership approved it in about 90 seconds.
• Plan and approval point for an AI-run patching modernization: 26 days, 129 merged changes, 27 legacy scheduled tasks retired, one schedule across QA, stage, production and DR; 12 months of patch evidence in 31 minutes.
• Ran the first complete disaster-recovery drill in years through a one-click pipeline: 6h 14m from failover to a verified application against a 24-hour RTO, 100 of 100 tables verified, audit evidence signed off.
• Technical lead for a production SQL Server hardware migration: replication seeding about 75% faster, cloud subscriber relink in about 7 seconds versus an estimated 16 hours, zero data loss, same-day cutover.
• Ops-side architect for the Azure landing zone in Bicep: management groups, policy as code, hub-and-spoke networking, GitHub Actions on private runners. Phase one took about 2 months against a 6 to 10 month estimate.

Service Desk and Onsite Support, Subject-Matter Expert, IT Project Analyst · Indianapolis, IN and South San Francisco, CA

• Service desk and onsite support for 6,000+ users and 170+ applications; subject-matter expert for five enterprise applications across about 20,000 employees in North and Latin America.
• Rolled out 15,000 iOS devices and migrated 8,000 users to Google Suite.
• IT Project Analyst on the North America Contact Center Migration (requirements, training, testing, deployment, hypercare), then a year of project work in South San Francisco.
• Rotational team lead and internal trainer.

Information Systems Technician · Norfolk, VA and Sasebo, Japan

• NREMS Administrator at NCTAMS LANT: ran classified naval messaging for about 1,500 commands and 4,000 customers from the Midwest to the Middle East; 11 direct reports after 12 months.
• Restored primary messaging service with a 48-hour Atlantic-Pacific replication restore, saving about $50K.
• USS Essex, forward-deployed: led a team of 8 supporting 3,000 shipboard users and the ship's flight-operations and maintenance systems; redesigned training and raised the advancement rate from 8% to 85%.
• Letter of Commendation from the commanding Rear Admiral. Held a Top Secret/SCI clearance (expired).
• 2011 Japan earthquake and tsunami relief: 20+ volunteer hours.